+91-9048215757/+91-9048213838

+91-9048215757/+91-9048213838

contact@cbbhospital.com

24*7 support

24×7 Mental Health Support at CBB Hospital, Kochi

At CBB Hospital — Cochin Hospital for Brain and Behavioural Health — we understand that mental health crises do not follow a schedule. A panic attack at midnight, a suicidal thought in the early hours, or a sudden psychiatric emergency can arise at any time. That is why we provide round-the-clock, 24-hour mental health support, every day of the year, for patients and families in Kochi and across Kerala.

Why 24×7 Support Matters in Mental Health

Mental health emergencies are as urgent as any physical medical emergency. Untreated psychiatric crises can escalate rapidly, leading to self-harm, harm to others, complete loss of functioning, or the deepening of a mental illness. Timely intervention — whether by phone, in person, or through emergency admission — can be life-saving. At CBB Hospital, our commitment is that no one should face a mental health crisis alone, regardless of the time of day or night.

What Our 24×7 Support Covers

Psychiatric Emergency Care

Our facility is equipped to handle acute psychiatric emergencies including severe psychotic episodes, acute mania, sudden onset of severe depression or suicidal ideation, aggressive or violent behavior due to psychiatric causes, severe panic attacks or dissociative episodes, drug-induced psychosis or substance-related psychiatric emergencies, and delirium in elderly patients. Our on-call psychiatrists and trained mental health nurses are available at all times to stabilize patients safely and compassionately.

Crisis Helpline Support

If you or someone you know is in emotional distress — even if it does not feel like a full emergency — our support team is reachable 24 hours a day. A trained mental health professional is available to listen, assess the situation, provide immediate guidance, and recommend the appropriate next steps. Sometimes, talking to a compassionate professional in the middle of the night is exactly what is needed to get through a difficult moment.

Crisis Helpline: +91-9048215757 / +91-9048213838

Emergency Psychiatric Admission

When a patient requires immediate inpatient care — for their safety or the safety of others — our team facilitates rapid emergency psychiatric admission. Our inpatient ward provides a safe, structured, and therapeutic environment with continuous monitoring and treatment by our psychiatric team.

Post-Discharge Follow-Up Support

Recovery does not end at discharge. Patients who have recently been discharged from inpatient psychiatric care are at elevated risk for relapse, especially in the first weeks after leaving hospital. Our 24×7 support ensures that discharged patients and their caregivers always have someone to call if they experience a setback, have questions about medications, or feel overwhelmed.

Support for Family Members and Caregivers

Caring for a loved one with a serious mental illness is exhausting, frightening, and isolating. Families often do not know what to do when their loved one has a crisis at 2 AM. Our support line is available to caregivers as much as to patients — guiding families through de-escalation techniques, explaining when to seek emergency care, and providing the reassurance they need.

Conditions We Respond to Around the Clock

  • Suicidal ideation or self-harm: Immediate triage, crisis counseling, and safety assessment by a trained professional
  • Psychosis or hallucinations: Rapid psychiatric assessment and medication management to stabilize acute symptoms
  • Severe manic episodes: Emergency evaluation and admission for patients with Bipolar Disorder experiencing acute mania
  • Severe panic or anxiety attacks: Guided support to manage acute anxiety and prevent escalation
  • Severe depression: Crisis assessment for patients expressing hopelessness, inability to cope, or deteriorating function
  • Substance withdrawal emergencies: Medical management of dangerous withdrawal from alcohol, benzodiazepines, or opioids
  • Behavioral emergencies in children and adolescents: Specialized support for parents dealing with acute psychiatric crises in young patients
  • Dementia-related behavioral emergencies: Guidance for families managing agitation, aggression, or confusion in elderly patients

Our 24×7 Team

Our round-the-clock support is backed by a dedicated team of senior consultant psychiatrists available on call at all times, trained mental health nurses providing overnight inpatient monitoring, clinical psychologists and counselors for crisis support, emergency medical staff for physical stabilization, and social workers to support families and coordinate aftercare. This multidisciplinary team ensures that every patient who reaches out — at any hour — receives an appropriate, professional, and compassionate response.

How to Access 24×7 Support

Reaching our team is simple:

  • By Phone: Call +91-9048215757 or +91-9048213838 at any time, day or night. Our team will assess your situation and guide you on immediate next steps.
  • In Person: Walk in or bring a family member to CBB Hospital at any hour for emergency psychiatric evaluation. Our inpatient facility is operational 24 hours a day.
  • By Email (for non-emergencies): contact@cbbhospital.com — for queries, follow-up questions, or appointment scheduling.

Important: If there is an immediate risk to life — such as an active suicide attempt or violent behavior — please call emergency services (112) first, then contact us.

Mental Health First Aid: What to Do in a Crisis

While you wait for professional help or are deciding whether to call us, here are steps you can take:

  • Stay calm and stay present. Your presence matters enormously. Do not leave a person in crisis alone.
  • Listen without judgment. Let the person express what they are feeling without interrupting or minimizing their experience.
  • Remove access to means. If someone is suicidal, quietly remove items that could be used for self-harm — medications, sharp objects, etc.
  • Do not argue or reason aggressively. During a psychotic or manic episode, arguing about what is “real” can escalate the situation.
  • Call for professional help. Do not try to manage a serious psychiatric emergency alone. Call CBB Hospital’s 24×7 helpline for immediate guidance.

Breaking the Barrier of Hesitation

Many families wait too long before seeking help — often because of stigma, uncertainty about whether the situation is “bad enough,” or not knowing who to call. Please remember: there is no threshold of suffering you must cross before you deserve support. Whether it is a mild but persistent worry in the middle of the night or a full-blown psychiatric emergency, our team is here for you. Calling early is always better than waiting.

Our Commitment to You

At CBB Hospital, mental health care is not a 9-to-5 commitment. We believe every person deserves access to psychiatric expertise and human compassion at the moment they need it most — whether that moment falls on a Tuesday afternoon or a Sunday at 3 AM. Our 24×7 support is our promise to the communities we serve: that help is always available, and no one has to face a mental health crisis alone.

Contact Our 24×7 Support Team

Phone: +91-9048215757 / +91-9048213838 (Available 24 hours, 7 days a week)
Email: contact@cbbhospital.com
Address: CBB Hospital, Kailas Colony, HMT Colony, North Kalamassery, Kochi, Kerala – 682021

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